Frequently Asked Questions
How our countywide no-cost referral service works, plus common questions about water damage, mold, and claims.
Quick answers about how Ventura County Water Damage Pros works. For questions about a specific job, the provider you are connected with is the right person to ask.
About the service
Is Ventura County Water Damage Pros a contractor?
No. We are a no-cost referral service. We connect you with an independent local restoration company, which does the work and is responsible for its own license, insurance, permits, and workmanship.
What does it cost to use the service?
Nothing. Submitting a request costs you nothing, and you are never obligated to hire anyone. Providers support the service. See our referral disclosure.
How many companies get my information?
One independent local provider that serves your area.
Do you cover my town?
We cover all of Ventura County, including incorporated cities and unincorporated communities like Oak Park, El Rio, Somis, Piru, Oak View, Meiners Oaks, Bell Canyon, and Lake Sherwood.
How do I check a provider?
Ask for the California contractor license number and look it up at cslb.ca.gov, ask for proof of liability insurance and workers' compensation, and get a written estimate.
Water damage, mold, and claims
Where is my main water shutoff?
Usually where the water line enters the house, often near the front hose bib or in the garage. The meter box near the street is controlled by your water provider.
What is Category 3 water?
Grossly contaminated water, such as sewage or floodwater from outside. It requires the most careful cleanup, and porous items it touched are usually discarded.
Can I clean mold myself?
EPA guidance suggests a healthy person can often clean an area of roughly 10 square feet or less once the moisture is fixed. Larger areas and mold from sewage or floodwater need a professional.
Does homeowners insurance cover floods?
Standard policies typically exclude flood from rising surface water. A separate flood policy is usually needed.
Can I pick my own restoration company?
Generally yes, but read your policy and talk with your insurer.
Who helps with insurance claim disputes?
The California Department of Insurance helps consumers with claim problems. Keep documentation and ask the insurer for decisions in writing.
Still have a question?
Use the request form. You can also read our referral disclosure and about page.
Request water damage help
Tell us what happened and where. One local pro will follow up. No cost, no obligation.